Refund policy

At 1U Activewear, we want you to love what you ordered. Please read our policy below carefully.

Defective or Incorrect Items If you receive a defective or incorrect item, we'll make it right. Contact us within 14 days of delivery at support@1uactivewear.com with your order number and a photo of the issue. We'll issue a full refund or replacement at no cost to you — no return required.

Sizing Issues We understand sizing can be tricky! If your item doesn't fit, we offer store credit within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

All Sales Final We do not accept returns or exchanges on discounted or sale items.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@1uactivewear.com. If your return is accepted, we’ll provide the correct return instructions and address.

Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@1uactivewear.com.

How to Contact Us Email us at support@1uactivewear.com or visit our contact page. We aim to respond within 1–2 business days.